Legal
How we collect, use and protect your information, including service requests, text messages and website analytics.
Effective November 2026. This policy explains what information Patch Plumbing LLC ("Patch Plumbing," "we," "us") collects through patchplumbingllc.com, how we use it, and the choices you have. Questions? Email [email protected] or call (386) 235-6123.
Information you give us. When you request service through a form on this site, we collect your name, phone number, email address (optional), city, the service you need, how soon you need it, whether you own or rent the home, anything you write in the message box, and your confirmation that you understand our $99 diagnostic. When you call, text or email us, we receive your phone number or email address and what you tell us.
Information collected automatically. Like most websites, we collect basic technical information when you visit: your IP address, browser and device type, the pages you view, how you arrived at the site, and actions such as tapping a phone number or sending a form. We also record the page a form was sent from and the time it was sent.
If you give us your mobile number, you agree that Patch Plumbing may call or text you at that number about your service request, appointments and your job. These are not marketing messages. Message frequency varies with your request. Message and data rates may apply. You can reply STOP to stop receiving texts at any time, or HELP for help. You can also call us at (386) 235-6123. Consent to receive texts is not a condition of any purchase.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties, except the service providers that deliver our messages for us.
We do not sell your personal information. We share it only as needed to run our business:
We use Google Analytics, through Google Tag Manager, to understand how visitors use our site. Google Analytics uses cookies and similar technology to collect information such as the pages you visit and the actions you take. It does not receive your name, phone number, email or message. You can learn how Google uses this information at policies.google.com/technologies/partner-sites, and you can opt out with the Google Analytics opt-out browser add-on.
Some pages show Google Maps, and the site loads fonts from Google Fonts. When these load, Google receives your IP address and basic browser information. Most browsers let you block or delete cookies in their settings; the site will still work if you do.
We may use advertising services, such as Google Ads, to measure whether our ads lead to calls and service requests. If we do, those services may use cookies to recognize visits that came from an ad.
We keep your information for as long as we need it to provide service, keep job and warranty-related records, and meet legal and tax requirements. Then we delete it or keep it in a form that no longer identifies you.
The site is served over an encrypted (HTTPS) connection, form submissions are filtered for spam, and access to customer records is limited to the people who need it. No method of sending or storing information is completely secure, so we cannot guarantee absolute security.
This site is meant for adults arranging plumbing service. We do not knowingly collect information from children under 13. If you believe a child has sent us information, contact us and we will delete it.
Our site links to other websites, such as Google, Facebook and Instagram. Their privacy practices are their own, and we encourage you to read their policies.
We may update this policy from time to time. When we do, we will change the effective date at the top of this page.
Patch Plumbing LLC
DeLand, Florida
Phone: (386) 235-6123
Email: [email protected]
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